FAQ
All your questions about deposits, withdrawals and bonuses at aa99
Deposits, withdrawals, using the welcome bonus and playing on mobile — these are the four topics Bangladeshi players ask about most at aa99. Detailed answers to each are provided below so you can find solutions quickly and play without worry. If you cannot find your question, contact 24/7 support.
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Section 01
Withdrawal questions
Having trouble with a withdrawal? Below are answers to the most common questions about how to withdraw, processing times and conditions.
The minimum withdrawal amount at aa99 is ৳1,000. Requests below this amount will not be processed. Before withdrawing, make sure your account has at least ৳1,000 and that the withdrawal conditions have been met.
Yes, to withdraw money at aa99 you must use a bKash, Nagad, Rocket or Upay account registered in your own name. Withdrawals to someone else's wallet are not accepted. For bank transfers, a bank account in your own name is also required. This rule is in place to keep your account secure.
Yes, withdrawals at aa99 are processed seven days a week, 24 hours a day. Whether it is night or Friday — requests made at any time are usually sent within 10–45 minutes. No extra waiting is needed.
To withdraw bonus winnings, the wagering requirement must be met. For the welcome bonus, you need to wager the bonus amount 15 times to become eligible for withdrawal. For example, if you deposit ৳1,000 and receive a ৳1,200 bonus, you must wager ৳1,200 × 15 = ৳18,000. After that, you can withdraw following the standard withdrawal rules.
After submitting a withdrawal request at aa99, the money usually reaches your bKash, Nagad, Rocket or Upay account within 10 to 45 minutes. Bank transfers may take a little longer. If you do not receive your money within the expected time, contact the 24/7 live chat.
Withdrawals are typically held up for three reasons: (1) wagering requirements not met, (2) not using a wallet registered in your own name, and (3) account details not verified. Reading aa99's terms and conditions beforehand helps avoid problems. If the issue is not resolved, contact the support team.
Section 02
Questions about playing aa99 on mobile
Is your phone loading slowly or can you not find the app? Here are answers to the most common questions about using aa99 on mobile.
If pages are loading slowly, first clear your browser's cache and cookies. In Chrome, go to Settings → Privacy and security → Clear browsing data to clear the cache. Then reopen aa99. In most cases, an old cache is the cause of loading problems. If the issue continues, check your network connection.
Yes, the aa99 website is fully mobile-friendly. You can log in directly from Chrome, Firefox or Safari on any smartphone and play slots, live casino, cricket betting and everything else — without installing any app. Use the latest browser version for the best experience.
aa99 works on Android and iOS smartphones, tablets, and Windows or macOS computers. The site also works in the browser on older Android (5.0+) or iOS (12+) devices. For the best game performance, a modern device and a high-speed internet connection are recommended.
Both the aa99 Android (APK) and iOS apps are available. To get the app, visit the official aa99 app page — it has details on how to download through official channels. Always get the app from the official source for a safe installation.
Games usually fail to load for two reasons — a weak internet connection or an outdated browser cache. First refresh the browser; if that does not work, clear the cache. If a JavaScript blocker or VPN is active, try turning it off as well. If the problem continues, let aa99 live chat know.
Yes, you can bet on any live cricket match — including BPL, IPL and the T20 World Cup — directly from a mobile browser or the app. aa99's cricket betting section is fully optimised for mobile. Odds update in real time, so you can easily place bets during a match.
Section 03
Questions about the welcome bonus
Find out the conditions for claiming aa99's 120% welcome bonus, how wagering works and the rules for cancelling a bonus.
New members at aa99 receive a 120% bonus on their first deposit, up to a maximum of ৳8,000. That means depositing ৳1,000 adds a ৳1,200 bonus, bringing your balance to ৳2,200. To get the full ৳8,000 bonus, deposit ৳13,400 or more.
No, the welcome bonus is available only once per member. If the same person tries to claim the bonus by opening multiple accounts, it will be considered a violation of aa99's rules. This rule is strictly enforced to maintain a fair playing environment.
Yes, a bonus can be cancelled before the wagering requirement is met. However, cancelling the bonus will also remove any winnings earned from it. Only the original deposited amount will remain, which can be withdrawn under the standard rules. Contact the aa99 support team to cancel.
In aa99's welcome bonus, wagering is calculated only on the bonus amount, 15 times. Example: if you deposit ৳13,400 and receive a ৳8,000 bonus, wagering will be ৳8,000 × 15 = ৳1,20,000. There is no wagering requirement on the deposited amount. The full stake of each bet counts toward this calculation.
Slot games generally contribute the most toward wagering. aa99's slots section has over a hundred slots including PG Soft, Pragmatic Play, and JILI. Contribution rates may differ for live casino and sports betting. Read aa99's terms and conditions or ask support for specific details.
If the wagering requirement is not met within the set time, the bonus and any winnings from it are automatically removed. Check aa99's terms and conditions for the time limit. Try to complete the wagering by playing regularly within the bonus period. You can ask support for more details.
Section 04
Questions about Deposits
Find answers to common questions about deposit methods, minimum amounts, charges, and failed deposits.
Log in to aa99, go to the deposit section, and select Nagad. Send the amount from Nagad to the number shown, then enter the transaction ID in aa99's form. The minimum deposit is ৳500. If done correctly, the balance will be added within a few minutes.
First wait a few minutes, as there may be a slight delay due to network issues. If it still hasn't arrived, contact aa99's 24/7 live chat with the transaction ID, amount, and time. The support team will verify and resolve the issue quickly. Keep a screenshot of your deposit receipt.
aa99 currently supports five deposit methods: bKash, Nagad, Rocket, Upay, and bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank, etc.). The minimum deposit for each method is ৳500. You must send from an account registered in your own name.
aa99 does not charge any additional processing fee on deposits. However, your mobile wallet (bKash, Nagad, Rocket or Upay) or bank may apply their own sending charges according to their policies — that is the respective service's own policy, not aa99's.
Log in to aa99 and select bKash under the deposit option. Send Money to the bKash number provided by aa99 — not Merchant Payment. Once the transaction is successful, copy the reference number, paste it into aa99's deposit form, and submit. The minimum amount to send is ৳500.
To play any game on aa99 — slots, live casino, or sports betting — a minimum deposit of ৳500 is required. This rule applies to all methods. Once deposited, you can start playing hundreds of games in aa99's slots section, including Fortune Tiger and Gates of Olympus.
Didn't find an answer?
aa99's support team is available seven days a week, twenty-four hours a day, in both Bengali and English. No matter how small or large your question, you won't have to wait long for the right answer.
Ways to contact us:
24/7 Live Chat — directly on the site
Email: [email protected]
Support is available in Bengali