aa99's commitment to responsible gaming
When gaming moves beyond entertainment and becomes a problem, awareness is your greatest strength. aa99 believes every member has the right to play in a safe and controlled environment.
What responsible gaming is and why it matters
Online betting and casino games are a legitimate form of entertainment — but they only stay enjoyable when a player keeps full control over their time and money. aa99 believes that the fun of gaming should never come before family, work, or financial security.
Responsible gaming means setting your own limits, sticking to them, and seeking help when needed. It is not a sign of weakness — it is the smart thing to do. aa99's platform gives all members several control tools that can be used directly from their account. Reading our Terms and Conditions will give you full details about these features.
Remember: there is no guarantee of winning, and betting in the hope of recovering lost money is always risky. In every bet, the chance of losing is equal to or greater than the chance of winning. Only bet money whose loss would have no effect on your daily life.
Tools for setting your own limits
After logging in to your aa99 account you can activate these features directly, or contact the 24/7 live chat and the support team will help you set them up.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once you lower this limit it takes effect immediately, but raising it requires a waiting period.
Loss Limit
Set a ceiling on how much you can lose within a given period. Once that limit is reached, aa99 will automatically stop you from placing further bets.
Wager Limit
Decide in advance how much you can bet in total during each session. This acts as an additional layer of protection against overspending.
Session Time Limit
Set how long you can play in one sitting. When the time is up, you will be logged out automatically and shown a notification.
Cool-Off Period
Temporarily suspend your account for a few days or weeks. During this time no bets or deposits can be made — take some time to rest.
Self-Exclusion
If you want to close your account for the long term or permanently, let our support team know. Once self-exclusion is activated, it cannot easily be reversed.
Request a limit
Fill in the details below and send them to our support team — they will set the limit on your account.
Warning signs of a problem
If you are concerned about yourself or someone close to you, keep the following points in mind. If several signs are present, seek help promptly.
- Spending more than your budget and trying to make up for it the next day.
- A tendency to place bigger bets to recover lost money — known as chasing losses.
- Spending time that should go to family, friends, or work on betting or gaming, and feeling the need to hide it.
- Feeling restless, irritable, or anxious when not playing — and turning to gaming for relief.
- Taking loans, dipping into savings, or borrowing money from loved ones to fund gaming.
- Repeatedly trying to cut back but finding it hard to stay in control.
- Losing your temper over gaming outcomes, experiencing sleep problems, or noticing physical health issues.
If any of the above applies to you, stop now and seek help. aa99's support team is always ready to assist in Bengali.
aa99's commitment to responsibility
aa99 is not just a betting platform — it is a responsible community. We place every member's long-term wellbeing above short-term gain. If any member runs into difficulty, we are committed to standing by them.
Practical tips for safe gaming
Before you start playing on aa99, it helps to keep a few basic principles in mind. First, never think of betting or gaming as a way to earn income — it is entertainment, just like going to the cinema or a restaurant. Ask yourself: if this money is lost, can I still carry on with normal life?
Second, set a fixed budget before each session and stay within it. When the budget runs out, take a break — even if you feel the urge to keep playing at that moment. Keeping a clear head leads to better decisions in the next session.
Third, avoid betting while drinking or in any other impaired state — because weakened judgement increases the tendency to take excessive risks. Our FAQ section has answers to more common questions about responsible gaming.
Fourth, check the age requirement: all activity on aa99 is strictly for people aged 21 or older. To prevent minors from accessing the account, make sure your device has password protection and never share your login details with anyone.
Where to find support
You do not have to carry a problem alone. aa99 offers direct support, and family members and professional counsellors are also there for you.
aa99 Live Chat Support
aa99's support team is available on live chat seven days a week, twenty-four hours a day. Service is provided in Bengali and English. Log in to your account and start a chat directly.
Contact by email
Write to us by email for anything including self-exclusion or limit requests. The support team responds quickly and is ready to help while keeping your identity confidential.
Family and professional advice
People close to you — friends and family — can often provide the best support. Beyond that, seeing a mental health professional or counsellor is a courageous and effective step.
Reading aa99's About Us page will show you why we consider responsible gaming a core part of our values. We believe that building a healthy and responsible gaming culture requires members and the platform to work together.
Protecting minors
A minimum age of 21 is mandatory to create an account on aa99. Age is verified at registration and additional proof may be requested in cases of doubt. Any account opened or used in the name of a minor will be closed immediately.
If there are minors in your household, use password locks, parental control software, and browser account protection on your device. It is also important to change saved passwords on the aa99 app or site regularly and not to share them.
If you suspect a minor has used your account, notify the aa99 support team immediately. We will act quickly and suspend the account if necessary.