aa99's Privacy Policy
At aa99, the security of your personal information is very important to us. This document explains in detail what information we collect, why we collect it, how we store it, and what your rights are.
Introduction and Scope
This Privacy Policy ("Policy") applies to the aa99 website and all related services. Reading this Policy alongside our Terms and Conditions will give you a clear understanding of the full agreement.
By registering or using services on the aa99 platform, you are considered to have agreed to the terms of this Policy. Regarding age restrictions, please note that all users must be at least 21 years old to participate in any casino or betting activity on aa99.
This Policy has been prepared in accordance with applicable data protection laws in Bangladesh and internationally recognised privacy standards. We may update this Policy from time to time; the date of each change will be noted at the top of the document.
What Information We Collect
2.1 Registration and Identity Information
When you create an account on aa99, we collect the following information:
- Full name and date of birth
- Mobile number and email address
- Residential address
- National ID or passport number (for identity verification)
- Username and password (stored in encrypted form)
2.2 Financial and Transaction Information
During deposit and withdrawal processes, we store the necessary payment-related information. This includes records of transactions made via bKash, Nagad, Rocket, Upay, or bank transfer. Full card or account numbers are not stored on our servers.
2.3 Usage and Technical Information
Information automatically collected while using the platform includes:
- IP address and device identifier
- Browser type and operating system
- Cookies and session data
- Page visits, click patterns, and session duration
- Game history and betting activity
2.4 Communication Information
When you contact our support team via live chat or email, a record of that conversation is stored with us. This is used to improve service quality and resolve disputes.
Purpose of Using Your Information
3.1 Account Management and Service Delivery
The information collected is essential for creating, verifying, and maintaining your account. We need this information to properly handle login, deposits, withdrawals, bonus payouts, and game operations.
3.2 Identity Verification and Fraud Prevention
aa99 follows a Know Your Customer (KYC) process to prevent fraudulent activity and money laundering. Confirming identity at the time of registration or for significant financial activity is a legal requirement.
3.3 Communication and Support
We may contact you by email or SMS to share important account notifications, security alerts, bonus updates, and promotional information. You can opt out of promotional communications at any time.
3.4 Service Improvement and Analysis
By analysing user behaviour, we work to improve the platform experience, game selection, payment methods, and customer service. This analysis is carried out on fully anonymised data.
3.5 Responsible Gaming
In accordance with our Responsible Gaming guidelines, aa99 monitors players' gaming behaviour and provides the option to set limits or temporarily close an account when needed. Your activity data is used in this process.
Sharing Information with Third Parties
aa99 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Service Partners
Third-party service providers engaged for payment processing, technology infrastructure, fraud detection, and customer support may receive only the information necessary to carry out their specific responsibilities. They may not use this information for any other purpose.
4.2 Game Providers
Our game providers — including Pragmatic Play, PG Soft, Evolution, JILI, and Spribe — can see certain transaction and game-related data. This is technically necessary to ensure the integrity of games.
4.3 Legal Obligations
We may be legally required to provide certain information in response to applicable laws in Bangladesh, court orders, or legitimate requests from government authorities.
4.4 Business Changes
In the event of a company merger, acquisition, or asset transfer, user information may be transferred. If such a change occurs, we will notify users in advance.
Cookies and Tracking Technologies
Various types of cookies are used on the aa99 website. Cookies are small text files stored on your device that improve your browsing experience.
5.1 Essential Cookies
These cookies are always active in order to maintain login sessions, ensure security, and operate the platform's core functions. Without them, the website will not work properly.
5.2 Analytics Cookies
Analytics cookies are used to understand how users interact with the site. This information is analysed in aggregated and anonymised form.
5.3 Preference Cookies
Preference cookies are used to remember language, theme, and other personal preferences. You can control or delete these cookies from your browser settings, though doing so may reduce some functionality.
Data Security Measures
aa99 has adopted industry-standard technical and administrative measures to keep your information secure.
6.1 Technical Security
- SSL/TLS encryption on all data transmissions
- Passwords stored using industry-standard hashing algorithms
- Regular security audits and vulnerability testing
- Firewall and intrusion detection systems to prevent unauthorised access
- Two-factor verification (OTP) process
6.2 Administrative Security
- Staff access to data is limited on a need-to-know basis
- Regular privacy and security training
- A defined response plan in place for data breaches
6.3 Data Retention Period
Information is retained while an account is active and for a specified period after closure to meet legal obligations. Once no longer needed, information is securely deleted or anonymised.
Your Rights and Options
As a registered member of aa99, you have the following rights over your own information:
7.1 Right to Access
You may request to know what information we hold about you. We will respond within a reasonable time after receiving your request.
7.2 Right to Correction
If any information in your profile is incorrect or incomplete, you may request that it be corrected or updated. Most information can be changed directly from your account settings.
7.3 Right to Deletion
Within the limits of legal obligations, you may request that your personal information be deleted. However, this may not be possible for active accounts or ongoing transactions.
7.4 Right to Opt Out of Promotional Communications
You can stop promotional emails or SMS at any time by contacting our support team or through your account settings. However, urgent messages related to account security or transactions will continue to be sent.
7.5 Right to Raise a Complaint
If you have any concerns about how your information is handled, contact our support team directly. Answers to common questions can be found in our FAQ section.
Protection of Minors' Information
aa99 is strictly not for anyone under the age of 21. We do not knowingly collect personal information from anyone under 21. If a user is found to have registered by concealing their age, their account will be closed immediately and the stored information will be deleted.
Age verification is mandatory during the registration process. If a parent or guardian becomes aware that their child has registered on aa99, please contact our support team immediately.
Policy Changes and Contact
9.1 Policy Updates
aa99 may periodically revise this Privacy Policy to keep pace with technology, legal, or business changes. For significant changes, a notification will be sent to the registered email address or posted on the platform. The date of the change will always be noted at the top of this page.
9.2 Privacy-Related Contact
If you have any questions about this Policy, a request to correct information, or a complaint, please contact us. Our support team is available 7 days a week, 24 hours a day via live chat and email in both Bengali and English.
Send privacy-related emails to: [email protected]
9.3 Related Documents
To learn more about aa99 alongside this Privacy Policy, read about us, and visit our Terms and Conditions page for the full terms of using the platform.
This Privacy Policy was last updated: January 2025 — aa99 always publishes the latest version of this document on this page.