aa99 Terms and Conditions

01 General Terms

These terms and conditions ("Terms") form a legal agreement between the aa99 platform and its users. By accessing aa99bet.cam or creating an account, you are considered to have accepted these Terms.

aa99 is an online betting and casino platform offering sports betting, live casino, slots and other gaming options for members in Bangladesh. The platform is built with Bangladeshi users in mind, and all transactions are conducted in Bangladeshi Taka (৳).

These Terms also apply to all aa99 services, sub-pages and mobile applications. Any new features or services added will also fall under these Terms unless stated otherwise.

1.1 Definitions

• "Platform" refers to the aa99 website and applications.
• "Member" or "You" refers to any registered user.
• "Account" refers to the member's personal profile and balance.
• "Bonus" refers to any promotional benefit offered by aa99.
• "Wagering" refers to the requirement to place a specified amount in bets before a bonus can be withdrawn.

02 Account and Eligibility

2.1 Age Requirement

To open an account and play at aa99, a member must be at least 21 years old. You must provide your correct date of birth when registering. aa99 may request supporting documents for age verification at any time. Providing false information about your age will result in immediate account closure, and any deposited funds may be forfeited.

2.2 Single Account Policy

Each individual may create only one account. Opening multiple accounts using the same person, the same device, the same IP address or the same payment method is strictly prohibited. If this rule is violated, all associated accounts will be closed and all bonuses will be cancelled.

2.3 Registration Information

You must provide accurate and up-to-date information when opening an account. If any personal details change, you must notify the aa99 support team immediately. Providing false or incomplete information is a violation of these Terms.

2.4 Account Security

It is entirely your responsibility to keep your username and password confidential. If you suspect any unauthorised access to your account, contact aa99 live chat support immediately. Sharing your account credentials with anyone else is not permitted.

03 Deposits and Withdrawals

3.1 Deposit Methods and Limits

Deposits at aa99 can be made via bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount for each method is ৳500. It may take some time for funds to appear in your account after a deposit is completed. If funds do not arrive, please contact the support team.

aa99 only accepts deposits from payment methods registered in the member's own name. Funds sent from an account registered in a third party's name will not be accepted and will be returned.

3.2 Withdrawal Methods and Timeframes

Members can withdraw winnings via bKash, Nagad, Rocket, Upay and bank transfer. The minimum withdrawal amount is ৳1,000. Requests are generally processed within 10 to 45 minutes of submission.

To complete a withdrawal, your account must have a sufficient verified balance and all bonus wagering requirements must be met. Identity verification is mandatory for the first withdrawal.

3.3 Currency and Conversion

All transactions at aa99 are conducted in Bangladeshi Taka (৳). No foreign currency is accepted. aa99 does not accept cryptocurrency or any other digital assets.

05 Betting and Gaming Rules

5.1 General Betting Rules

Sports betting, live casino, slots and other games are available at aa99. Once a bet is confirmed, it cannot be cancelled or changed unless a technical error is proven. Minimum and maximum bet limits may vary by game or event.

5.2 Technical Issues

If a game or bet is interrupted due to a server outage, network issue or other technical reason, aa99 reserves the right to cancel that round and refund the bet amount. aa99 is not obligated to pay any compensation in such cases.

5.3 Misconduct and Fraud

Using bots, collusion, software manipulation or any other unfair means to gain an advantage will result in permanent account closure and forfeiture of the associated balance. aa99 monitors the activity of every account and reserves the right to investigate any suspicious behaviour.

5.4 Errors and Compensation

If any account is credited with excess funds due to an error, returning those funds is mandatory. Any information provided by aa99 staff that contradicts these Terms will not be considered valid.

06 Privacy and Security

aa99 is committed to protecting members' personal information. The platform uses SSL encryption to keep data transfers secure. To learn how your personal information is collected, stored and used, please read aa99's Privacy Policy.

aa99 will never ask for a member's password or full payment details via email or live chat. If anyone requests such information, report it immediately through aa99's official support channel.

To prevent financial fraud, aa99 follows an Anti-Money Laundering (AML) policy. If an unusual transaction is detected, the account may be temporarily suspended and an investigation may be conducted.

07 Responsible Gaming

aa99 believes it is important to play within the limits of healthy entertainment. Gaming and betting at aa99 is strictly for adult (21+) members. You should not bet while under financial pressure or with borrowed money.

If you feel that your own or someone close to you's betting habits are becoming a problem, please contact the aa99 support team. The platform offers the option to set deposit limits and temporarily close your account. For more information, see our Responsible Gaming Guide.

• Only bet with money you can afford to lose without affecting your daily life.
• Betting should not be viewed as a source of income.
• Do not leave your account logged in on your children's devices.
• Avoid placing bet after bet in an attempt to recover losses.

08 Account Closure and Termination

8.1 Closure at Member's Request

Any member may close their account at any time by submitting a request through aa99's 24/7 live chat support. Before closing the account, all pending wagering must be completed and any eligible balance must be withdrawn.

8.2 Closure by aa99

aa99 reserves the right to temporarily or permanently close an account for any of the following reasons:

• Violation of any clause of these Terms.
• Use of false or fake identity documents.
• Fraudulent or suspicious activity.
• Attempting to harass or harm another member.
• Operating multiple accounts.

If an account is terminated due to a breach of these Terms, any associated bonuses and winnings derived from bonuses will be forfeited.

09 Policy on Changes to Terms

aa99 reserves the right to partially or fully amend these terms and conditions at any time. Members will be notified of significant changes by email or through a platform notification. Continued use of the platform after updated terms are published will be considered acceptance of the new terms.

Members are advised to revisit this page regularly to stay up to date with the latest terms. The date on which changes take effect will be noted at the top of this page.

10 Dispute Resolution

10.1 Complaints Process

If you have a complaint or are dissatisfied with anything, first contact aa99's 24/7 live chat or email support in Bengali or English. The support team will assess the issue as quickly as possible and work towards a resolution.

10.2 Final Decision

On any disputed matter, the decision of aa99's management authority will be considered final. aa99 reviews every complaint fairly and makes every effort to protect members' interests.

10.3 Limitation of Liability

aa99 is not responsible for any loss caused by internet connection outages, device issues or the member's own actions. aa99's liability is also limited in the case of losses arising from unforeseen technical failures or third-party issues.